Browse our device guides, video tutorials, or get in touch with our USA-based support team.
Visual guides to help you understand and operate your TALKFORCE devices
Quick reference guide for the Basic PTT device featuring PTT button, channel selector, and audio replay controls.
Complete guide for the Advanced device with dual PTT (analog & digital), SOS button, and headset accessory port.
Setup and usage guide for the mobile/desktop unit with channel selector, PTT button, and audio replay.
Step-by-step unboxing and initial setup guide for the Z35 device including antenna, battery, and charging cradle.
Watch our tutorials to learn how to get the most out of your devices
Complete overview of your TALKFORCE device and its features
How to upgrade your device firmware to the latest version
Upgrade process for the Advanced model device
How to perform a standard reset on your device
Complete factory reset procedure for troubleshooting
Find answers organized by topic
Get started with your TALKFORCE device
Troubleshoot connection issues
Manage your account and subscriptions
Encryption, certifications, and compliance
Most frequently viewed help articles
How to perform a factory reset
Creating and managing channels
How to send private messages
Enabling broadcast/all-call feature
Viewing device locations and fleet map
Accessing transcriptions and recordings
Quick answers to common questions
First, try rebooting your device. If the issue persists, perform a factory reset by navigating to the three dots in the upper right corner, scrolling down to 'Factory Reset', and allowing 15 minutes for updates. If still unresolved, contact support@talkforceptt.com.
TALKFORCE devices require compatible headsets provided by us - generic third-party headsets are not compatible. Contact our sales team to acquire approved headset accessories that work with your specific device model.
Devices automatically download updates when available. We recommend leaving your device on and plugged in overnight periodically. For touchscreen devices, follow on-screen prompts. For non-touchscreen devices, refer to the installation procedure videos in our Resources section.
WiFi connectivity is available but restricted as not all scenarios are ideal for WiFi. Contact support@talkforceptt.com to request access - we'll evaluate your use case and provide the access code if appropriate for your situation.
Radio names can be changed directly in your dashboard portal. For company name changes on device displays, contact support@talkforceptt.com and our team will assist you with the update.
For security purposes, password resets must be handled by our team after identity verification. The account administrator should email support@talkforceptt.com to initiate this secure process.
Navigate to the three dots in the upper right corner of your device, then scroll down to 'View Logs' to see recent inbound calls. For replay, select 'Replay' from the same menu. Many devices also have dedicated physical buttons - check your device guide.
RF settings are available under the 'RF Settings' tab in your dashboard - this tab only appears if you have eligible Advanced Radio devices. Contact support if you need assistance configuring these settings.
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